Payment Holiday FAQs


Get help – Are you affected by a drop-in income because of the Coronovirus (COVID-19)?

Depending on your situation, you could benefit from a payment holiday. You can apply to put your Help to Buy: Equity Loan interest fees on hold for up to three months.

Apply using this form and we can assess your situation and provide support if you are struggling to pay the interest fees on your equity loan.

Payment Holiday FAQs

You will need to contact both your main mortgage provider and our Help to Buy: Equity Loan Customer Service Team. After understanding your personal situation, we will explain your options before you miss any payments.
That will depend on your personal situation. If you are struggling financially, get in touch with our Team so that we can offer you a range of equity loan payment options. This includes a short payment holiday on the interest you owe.
The payment holiday on the interest you owe will be up to three months. If you find yourself still struggling financially after this period, we can review your individual situation and see what more we can do to help you.
The Government has announced support for public services, individuals and businesses to help reduce the impact of COVID-19.  Further information can be found at: https://www.gov.uk/government/news/coronavirus-covid-19-guidance-for-employees-employers-and-businesses Alternatively, https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/ offers a range of advice about additional support that might be available to help during Coronavirus (COVID-19).