Helping equity loan and
shared home owners
take their next steps

The right place?

This is to assist you if you have already bought your home through Help to Buy, FirstBuy, HomeBuy Direct, First Time Buyers Initiative, Armed Forces Home Ownership Scheme, or London Wide Initiative.


If you are interested in buying your first home or would like more information on a range of housing options to help first time buyers please visit

Transition to Target

Homes England, formerly Homes and Communities Agency is pleased to announce that they have agreed to partner with Target Services Limited (Target), to take over the administrative duties of all loans that were previously administrated by Housing Options Plus (HOP), part of Metropolitan Housing Trust.

Target is a credit solutions company which acquires and administers loans from other lending institutions. Target’s aim is to provide customers with the highest quality service and deliver the ongoing support they need to manage their loans.

Target Servicing Limited is part of the Target Group, which is one of the longest standing servicing and software providers in the UK, with over 38 years’ experience. Over 50 major financial institutions across the UK rely on Target to manage their lending, investment and insurance portfolios.

What does this mean for...

  Existing Customers

For clients of Homes England, Target are now the administrators of your accounts and they will be pleased to help you with any loan queries you may have. The only change you will notice is that Target will collect your Direct Debits instead of HOP.

Please note: If you started to settle all or part of your loan (redeeming or staircasing) before Target started administering your account, and the HOP had already sent you your Customer Information pack, you should continue to direct queries and correspondence in connection with this to them. The HOP team can be contacted at

Treating Customers Fairly  Treating Customers Fairly

Target is committed to treating all customers fairly. There are a variety of ways in which Target can help you to satisfy your loan and Target looks forward to discussing these with you. Target’s aim is to develop a long term relationship with you based on the principles of good customer care and long term financial stability.

Office Opening Hours

Monday to Friday 8am to 8pm, excluding UK Public Holidays

Due to the ongoing Coronavirus situation you may experience longer wait times than usual. Please only contact us if it’s urgent, so we can help those most in need.

Call us on 0345 848 0235.

Need an answer to a question?

For answers around post sales service:
please refer to Frequently Asked Questions (FAQ)

I’m here because I want to


“I’m looking to change my mortgage product or lender”


“Pay off my equity loan or sell my home”


“Increase the share I own in my home”

Conduct Home Improvements

“Do I need to contact you for permission before I carry out any works to my home?”


“I’m looking to sublet my property”

Move Away from Base

"I'm moving away from the military base, what happens then?"

Transfer of Equity (Change of Ownership)

“I’m looking to change ownership of the property (removal of parties only)”

View Information Pack

“I’m looking for information about post sales transactions and available support to home owners?”

Understand Charges

“I’m looking for the Tariff of Charges”