Update 20th February 2019
We are currently experiencing extremely high call volumes. If your query relates to a specific process such as Redemption, Transfer of Equity, Subletting or Home Improvements, please refer to the relevant page on our website or the FAQ for further information.
The right place?
This is to assist you if you have already bought your home through Help to Buy, FirstBuy, HomeBuy Direct, First Time Buyers Initiative, Armed Forces Home Ownership Scheme, or London Wide Initiative.
If you are interested in buying your first home or would like more information on a range of housing options to help first time buyers please visit www.helptobuy.org.uk.
Office Opening Hours
Monday to Friday 9am to 5pm,
excluding UK Public Holidays.
Call us on 0345 848 0235.
We are currently experiencing high call and email
volumes to our Customer Service Team. Your
enquiry is important to us and for any email
enquiries we’ll respond within 7 to 10 working days.
Thank you for your patience.
Need an answer to a question?
For answers around post sales service:
please refer to Frequently Asked Questions (FAQ)
I’m here because I want to…
“I’m looking to change my mortgage product or lender”
“Pay off my equity loan or sell my home”
“Increase the share I own in my home”
Conduct Home Improvements
“Do I need to contact you for permission before I carry out any works to my home?”
“I’m looking to sublet my property”
Move Away from Base
"I'm moving away from the military base, what happens then?"
Transfer of Equity (Change of Ownership)
“I’m looking to change ownership of the property (removal of parties only)”
View Information Pack
“I’m looking for information about post sales transactions and available support to home owners?”
“I’m looking for the Tariff of Charges”