The right place?
This is to assist you if you have already bought your home through Help to Buy, FirstBuy, HomeBuy Direct, First Time Buyers Initiative, Armed Forces Home Ownership Scheme, or London Wide Initiative.
If you are interested in buying your first home or would like more information on a range of housing options to help first time buyers please visit www.helptobuy.org.uk.
Office Opening Hours
Monday to Friday 8am to 8pm, excluding UK Public Holidays
Due to the ongoing Coronavirus situation you may experience longer wait times than usual. Please only contact us if it’s urgent, so we can help those most in need.
Call us on 0345 848 0235.
Need an answer to a question?
For answers around post sales service:
please refer to Frequently Asked Questions (FAQ)
I’m here because I want to…
“I’m looking to change my mortgage product or lender”
“Pay off my equity loan or sell my home”
“Increase the share I own in my home”
Conduct Home Improvements
“Do I need to contact you for permission before I carry out any works to my home?”
“I’m looking to sublet my property”
Move Away from Base
"I'm moving away from the military base, what happens then?"
Transfer of Equity (Change of Ownership)
“I’m looking to change ownership of the property (removal of parties only)”
View Information Pack
“I’m looking for information about post sales transactions and available support to home owners?”
“I’m looking for the Tariff of Charges”