Please contact us if you have already bought your home through Help to Buy, FirstBuy, HomeBuy Direct, the First Time Buyers Initiative, Armed Forces Home Ownership Scheme, or the London Wide Initiative.
We are currently experiencing high call and email volumes to our Customer Service Team. Your enquiry is important to us and for any email enquiries we’ll respond within 7 to 10 working days. Thank you for your patience.
Customer Service Team: 0345 848 0235
Arrears Team: 0345 848 0236
Target HCA, PO Box 911, NEWPORT, NP20 9PA
First time buyer
If you are interested in buying your first home or would like more information on a range of housing options to help first time buyers please visit www.helptobuy.org.uk.
Target Services Limited is committed to providing quality service. If you are in any way unhappy at the service you have received please contact us.
We value your opinion greatly and we take all complaints very seriously. Should you have a complaint, or if you are dissatisfied in any way please call on 0345 848 0235.
Alternatively you can email us at Target.HCA@targetgroup.com or write to us at the following address:
Be assured, if something has gone wrong we will do whatever we can to put it right.
If your product is called Home Buy Direct or First Buy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date provided on the final response letter.
If you do not refer your complaint within that time, the Ombudsman will not have permission to consider your complaint (they will only be able to do so in very limited circumstances).
For further information can obtained at the following website: www.financial-ombudsman.org.uk/consumer/complaints.htm
Office Opening Hours
Monday to Friday 9am to 5.30pm, excluding UK Public Holidays. Due to the ongoing Coronavirus situation you may experience longer wait times than usual. Please only contact us if it’s urgent, so we can help those most in need.
Call us on 0345 848 0235.