If you do not pay the fee, we have clear responsibilities under the terms of your buyers’ charging document and mortgage deed to get back the fees you owe. We will contact you regarding any payment you have missed or a failed direct debit. If we do not receive your payment, we can: • add what you have missed to your repayment when you sell the property in the future; • agree an amount, and a period over which we can collect this, to cover the arrears on top of your normal monthly payment of fees; or, if we cannot reach satisfactory arrangements • pass your account to a debt-collection agency.
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