If you have been asked to make a payment to your loan via your smartphone you can make that payment using one of the following debit cards, Visa Debit, Debit or Mastercard Debit. We do not accept payments via credit card.
Due to high volumes of incoming transactions on a daily basis, our turnaround time is 10 working days.
Please email all correspondence to firstname.lastname@example.org . If you do not have access to email, please refer to the Contact page to find our address and post your valuation to.
You cannot increase your mortgage or take out another loan without our permission. For any increase in your mortgage (further advance) you must receive permission from us. We will only allow advances or new loans for staircasing or approved home improvement cases. Further advances for debt consolidation are not permitted. We can refuse permission for […]
Use Shelter’s advice agency directory to find various free local advice agencies, such as Citizens Advice Bureau. Your lender may offer a debt advice service, but it may charge you upfront or add the charges to your mortgage debt. You don’t have to use it.
Find out whether you are eligible for a government backed mortgage assistance scheme (it may allow you to stay in your home) – see the ‘Owning and Renting’ area on the .GOV website. Free independent money advice agencies can help you work out whether you would be eligible for any of these schemes. In the […]
No external or internal structural improvements are permitted while any of our charges are registered on your property. All external or internal cosmetic changes are permitted, however, they will not be deducted from your valuation report when you come to sell your property. For more information on this please download the relevant information pack from […]
If you are selling your property through HomeBuy Direct, First Buy, Help to Buy, Armed Forces Home Ownership Scheme, London Wide Initiative or First Time Buyer Initiative, your redemption figure is based on the sale price or valuation amount depending on which one is higher.
You will need to contact your original surveyor and provide a report which contains the up-to-date market value and 3 up-to-date comparables. It should include a date and a signature by the surveyor as well as be on headed paper by the surveyor.
If your valuation report expires before your solicitor has transferred the funds to us to repay your equity loan, you will be required to obtain a desktop valuation from the original surveyor. Criteria for the desktop valuation is that the report must contain the up-to-date market value and 3 up-to-date comparables. It must be dated, […]