About Us

Myfirsthome.org.uk is part of the Housing Options Plus service run by Metropolitan Home Ownership (MHO). MHO are the government’s appointed National HomeBuy Agent providing a range of post-sale services for some of the Government’s HomeBuy shared equity products launched since 2005. Housing Options Plus is funded by the Homes and Communities Agency.

Our Service to You

One of our principles is that we don’t just deal with bricks and mortar. Likewise, our business with you doesn't end when you complete your purchase and move into your new home.

Our customers are very important to us. We want you to enjoy living in your home and we will work hard to help you do so.

If you’ve bought a home through any of the following affordable home ownership products:

Links to next steps sections:

• First Time Buyers Initiative (FTBI)
• London Wide Initiative (LWI)
• HomeBuy Direct (HBD)
• FirstBuy (FB)

Housing Options Plus will be responsible for all transactions associated with your home. Including:

• Answering your questions
• Managing information
• Collecting repayments
• Collecting fees

It is important to note we are not your property landlord, so questions about service charges, communal gardens, lifts and any other aspects relating to the site management of the property will not be dealt with by us but by the management agent of your property.