Helping equity loan and
shared home owners
take their next steps

We’re sorry that it’s taking longer than we’d like for customers to be able to contact us. We are currently experiencing higher call and email volumes than expected – more staff have already been assigned to deal with your enquiries. We are also working additional hours to improve the service we provide you.

The right place?

This is to assist you if you have already bought your home through Help to Buy, FirstBuy, HomeBuy Direct, First Time Buyers Initiative, Armed Forces Home Ownership Scheme, or London Wide Initiative.

 

If you are interested in buying your first home or would like more information on a range of housing options to help first time buyers please visit www.helptobuy.org.uk.

Transition to Target

The Home and Communities Agency (HCA) is pleased to announce that they have agreed to partner with Target Services Limited (Target), to take over the administrative duties of all loans that were previously administrated by Housing Options Plus (HOP), part of Metropolitan Housing Trust.

Target is a credit solutions company which acquires and administers loans from other lending institutions. Target’s aim is to provide customers with the highest quality service and deliver the ongoing support they need to manage their loans.

Target Servicing Limited is part of the Target Group, which is one of the longest standing servicing and software providers in the UK, with over 36 years’ experience. Over 50 major financial institutions across the UK, Australia and New Zealand rely on Target to manage their lending, investment and insurance portfolios.

What does this mean for...

  Existing Customers

For clients of HCA, Target are now the administrators of your accounts and they will be pleased to help you with any loan queries you may have. The only change you will notice is that Target will collect your Direct Debits instead of HOP.

Please note: If you started to settle all or part of your loan (redeeming or staircasing) before Target started administering your account, and the HOP had already sent you your Customer Information pack, you should continue to direct queries and correspondence in connection with this to them. The HOP team can be contacted at Hop.Team@metropolitan.org.uk.

Treating Customers Fairly  Treating Customers Fairly

Target is committed to treating all customers fairly. There are a variety of ways in which Target can help you to satisfy your loan and Target looks forward to discussing these with you. Target’s aim is to develop a long term relationship with you based on the principles of good customer care and long term financial stability.

Office Opening Hours

Monday to Friday 9am to 5pm,

excluding UK Public Holidays.

Call us on 0345 848 0235.

We are currently experiencing high call and email

volumes to our Customer Service Team. Your

enquiry is important to us and for any email

enquiries we’ll respond within 7 to 10 working days.

Thank you for your patience.

 

Need an answer to a question?

For answers around post sales service:
please refer to Frequently Asked Questions (FAQ)

I’m here because I want to

Remortgage

“I’m looking to change my mortgage product or lender”

Redeem

“Pay off my equity loan or sell my home”

Staircase

“Increase the share I own in my home”

Conduct Home Improvements

“Do I need to contact you for permission before I carry out any works to my home?”

Sublet

“I’m looking to sublet my property”

Move Away from Base

"I'm moving away from the military base, what happens then?"

View Information Pack

“I’m looking for information about post sales transactions and available support to home owners?”

Understand Charges

“I’m looking for the Tariff of Charges”